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FAQ

Q. I created a username & password, completed the join us form then clicked NEXT but left the site before completing payment. Now I can't log in or finish the payment process.

A. Membership is complete only after you complete the step-by-step payment process. Your web browser will send you a confirmation page and you will receive an email receipt. Please contact us. You will receive notification to restart and complete the process. We also suggest that you clear your cache before you proceed to the <join us> page. If you don't know how to do this, see the instructions below.

Q. I tried to join but was bumped out of the shopping cart before completing payment.

A. Contact Us . You will receive notification to restart and complete the process. We also suggest that you clear your cache before you proceed to the <join us> page. If you don't know how to do this, see the instructions below.


Clearing Your Browser Cache

Clearing Cache on Microsoft
Internet Explorer 6.0
  1. Click Start and select Settings, then Control Panel.
  2. Double-click Internet Options to open Internet Properties.
  3. Click Delete Files.
  4. Click OK on the Delete Files dialog box.
  5. Click OK.

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Clearing Cache on Microsoft
Internet Explorer 7.0
  1. On your brower top menu bar find and click Tools.
  2. Click Internet Options.
  3. Click the General tab.
  4. Click Delete under the Browsing History section.
  5. Click Delete Files in the Delete Browsing History
    dialog box.
  6. Click Close.
  7. Click OK.
  8. Close and relaunch your browser.

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Clearing Cache on
Netscape Navigator 9.X
  1. On your browser menu bar, click Tools and select Options.
  2. Click the Privacy.
  3. Click Clear Now under the Private Data section.
  4. Check the box Cache and Clear Private Data Now.
  5. Click OK.
  6. Close and re-launch your browser.

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Clearing Cache
on Firefox 1.0
  1. On your browser menu bar, click Tools and select Options.
  2. Click the Privacy Icon.
  3. Click Clear next to the Cache section.
  4. Click Ok.
  5. Exit and relaunch the browser.

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Clearing Cache
on Firefox 1.5
  1. On your browser menu bar, click Tools and select Options.
  2. Click the Privacy icon.
  3. Click the Cache tab and click Clear Cache Now.
  4. Click Ok.
  5. Exit and relaunch the browser.

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Clearing Cache
on Firefox 2.0
  1. On your browser menu bar, click Tools and select Options.
  2. Click the Advanced icon and click the Network tab.
  3. Click Clear Now under the Cache section.
  4. Click Ok.
  5. Exit and relaunch the browser.

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AOL 7.0

  1. Close your browser.
  2. Click Start, select Settings and Control Panel.
  3. Double-click Internet Options.
  4. Click Delete Files.
  5. Click OK on the Delete Files dialog box.
  6. Click OK.

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AOL 8.0
  1. Close your browser.
  2. Click Start, select Settings and Control Panel.
  3. Double-click Internet Options.
  4. Click Delete Files.
  5. Click OK on the Delete Files dialog box.
  6. Click OK.

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AOL 9.0
  1. Close your browser.
  2. Click Start, select Settings and Control Panel.
  3. Double-click Internet Options.
  4. Click Delete Files.
  5. Click OK on the Delete Files dialog box.
  6. Click OK.

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Safari 1.x for Macintosh
  1. Click the Safari menu and selectEmpty Cache.
  2. Click Empty on the Are you sure message box.
  3. Exit and relaunch the browser.

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Safari 2.0 for Macintosh
  1. Click the Safari menu and selectEmpty Cache.
  2. Click Empty on the Are you sure message box.
  3. Exit and relaunch the browser.

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Firefox 1.5 for Macintosh
  1. Click the Firefox menu and select Preferences.
  2. Click the Privacy icon and click the Cache tab.
  3. Click Clear Cache Now.
  4. Click the X in the top left corner to close the Privacy window.
  5. Exit and re-launch the browser.

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Firefox 2.0 for Macintosh
  1. Click the Firefox menu and select Preferences.
  2. Click the Advances icon and click the Network tab.
  3. Click Clear Now under the Cache section.
  4. Click the X in the top left corner to close the Advanced window.
  5. Exit and re-launch the browser.

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